Thank you for taking the time to share your detailed feedback regarding your recent visit.
First and foremost I am grateful you chose to stay with us once more but definitely saddened to learn about your disappointment on your experience. I am sincerely sorry for not meeting your expectations on this occasion. By no means do we want this visit to be indicative of our usual standards and I assure you we take these complaints with great severity as it is via candid, constructive feedback from our valued guests that we can constantly improve our product and services.
A member of the senior management team is already in touch with you regarding your feedback as we hope to regain your trust in our product and services and welcome you back to V Hotel, Curio Collection by Hilton in the nearest future.