منذ الوصول كان كل شي ممتاز والخدمه ممتازه والاقامه كانت ممتازه الغرفه ممتازه هاذي كانت ثاني زياره لي في الفندق وراح تتكر مره ثانيه وموظفة الاستقبال ماريا كانت جدا متعاونه والاكل كان جيد والمسابح كانت نظيفهالمزيد
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شكرا جزيلا علي الاقامة الممتعة الفندق ممتاز والاطلالة رائعة علي القناة المائية وطاقم العمل رائع واخص بالذكر الموظف محمود ممتاز ومتفاهم ويحسن استقبال الضيوف وايضا الموظف said يتعلم اللغة العربية ولهجته رائعة
Dear X1151RE_,
It’s wonderful to read your 5 star review – thank you! All of us at V are thrilled that you enjoyed your experience with us as we always aim to create the best experience and unforgettable memories for our guests. Thank you for highlighting the friendly and helpful service of Mahmoud who assisted you to make the most out of your time in the V Hotel.
We truly appreciate your recommendation and we look forward to seeing you back soon!
Best Regards,
Nagy Nagaty
اقامه تعيسه اتمنى عمل صيانه للغرف والحمام والمكيفات والثلاجه وتعامل موظف البداله سيئ فالرد على المكالمات ولم احصل على تجاوب سريع لتلبية مطالبي للاسف والفوط مستهلكه فالحمام وماء الشور انتهى وانا استحم .
Dear nnn52021,
Thank you for taking the time to share your detailed feedback regarding your recent visit.
First and foremost I am grateful you chose to stay with us once more but definitely saddened to learn about your disappointment on your experience. I am sincerely sorry for not meeting your expectations on this occasion. By no means do we want this visit to be indicative of our usual standards and I assure you we take these complaints with great severity as it is via candid, constructive feedback from our valued guests that we can constantly improve our product and services.
A member of the senior management team is already in touch with you regarding your feedback as we hope to regain your trust in our product and services and welcome you back to V Hotel, Curio Collection by Hilton in the nearest future.
Best Regards,
Nagy Nagaty
Hotel Manager
اقل من التوقعات الموقع غير جيد نظافه الغرف سيئه جداً مع اللون الابيض اصبحت سيئه للغايه الرائحه بالغرف رائحه تدخين واضحه جداً لا يوجد فرشات اسنان سليبر واحد فقط الصور في البوكنق اختلاف تماماً عم الواقع للآسف
Dear baassim,
Thank you for taking the time to share your detailed feedback regarding your recent visit.
First and foremost I am grateful you chose to stay with us once more but definitely saddened to learn about your disappointment on your experience. I am sincerely sorry for not meeting your expectations on this occasion. By no means do we want this visit to be indicative of our usual standards and I assure you we take these complaints with great severity as it is via candid, constructive feedback from our valued guests that we can constantly improve our product and services.
A member of the senior management team is already in touch with you regarding your feedback as we hope to regain your trust in our product and services and welcome you back to V Hotel, Curio Collection by Hilton in the nearest future.
Best Regards,
Nagy Nagaty
Hotel Manager
سعدت بالحجز في هذا الفندق الراقي و بتعاملي مع السيد محمودامام الراقي والتعامل المحترف و السيدة جوليا
واوصي بالحجز في هذا الفندق لكل شخص لديه مناسبه او قادم للعمل
اشكر ادارة الفندق على تعاملهم المتميز واتمنى لهم كل التوفيق والاحترام
Dear H8614UXahmadr,
I love your review so much that I want to read it over and over and over again. We are so pleased that we were able to make your stay a very memorable one and we truly thank you for being a very loyal guest for our hotel. We thank you for recognizing Guilia and Mahmoud for their extraordinary service, and they will be very happy when they receives your feedback.
Please do pack your bags soon indeed and return to us for your next visit very soon, we can’t wait to see you back again for more awesome memories.
Best Regards,
Nagy Nagaty
Hotel Manager
نشكر الاخت فاليريا على الخدمة الطيبة والتعاون الطيب وتسهيل الاجراءات لنا وتبسيطها وللصراحة الفندق جميل جداً والمنظر اكثر من اروع وخدمة الغرف ممتازة جداً جداً ونحن لا نطيق الانتظار حتى نعود مرة اخرى لزيارة هذا الفندق
Dear 133salehn,
It’s wonderful to read your 5 star review – thank you! All of us at V are thrilled that you enjoyed your experience with us as we always aim to create the best experience and unforgettable memories for our guests. Thank you for highlighting the friendly and helpful service of Valeriia who assisted you to make the most out of your vacation.
We truly appreciate your recommendation and look forward to seeing you back soon!
Best Regards,
Nagy Nagaty
Hotel Manager
