Dear 736mahmooda,

When placing your trust in the V Hotel, Curio Collection by Hilton, you are in the best hands. Our fabulous team members throughout the hotel are always there to promptly assist you and cater for anything you need during your stay. Thank you for taking the time to share your wonderful feedback and for your compliments on the service of Maria and we certainly hope that you will always be in good health. We are delighted that you are already planning to return to us! We look forward seeing you very soon!

Best Regards,

Nagy Nagaty
Hotel Manager

Dear X1151RE_,

It’s wonderful to read your 5 star review – thank you! All of us at V are thrilled that you enjoyed your experience with us as we always aim to create the best experience and unforgettable memories for our guests. Thank you for highlighting the friendly and helpful service of Mahmoud who assisted you to make the most out of your time in the V Hotel.
We truly appreciate your recommendation and we look forward to seeing you back soon!

Best Regards,

Nagy Nagaty

Dear nnn52021,

Thank you for taking the time to share your detailed feedback regarding your recent visit.
First and foremost I am grateful you chose to stay with us once more but definitely saddened to learn about your disappointment on your experience. I am sincerely sorry for not meeting your expectations on this occasion. By no means do we want this visit to be indicative of our usual standards and I assure you we take these complaints with great severity as it is via candid, constructive feedback from our valued guests that we can constantly improve our product and services.
A member of the senior management team is already in touch with you regarding your feedback as we hope to regain your trust in our product and services and welcome you back to V Hotel, Curio Collection by Hilton in the nearest future.

Best Regards,

Nagy Nagaty
Hotel Manager