Thank you for visiting the V Hotel, Curio Collection by Hilton on your recent vacation. As our valued guest, it is important we not only welcome you back with open arms but provide you with an even better experience. I am saddened to learn a few aspects of your visit this time failed to meet your expectations. Please be assured that the feedback you have highlighted is under investigation by the concerned departments and the corrective actions are taken accordingly. I am aware that a member of our management team is in touch with you and promised to make it right! We will certainly be looking into how we can make this better and hope to regain your trust in us in the future.