اقامة سيئة جدا حجزت غرف مطلة للبحر لي ولاصدقائي وعند الوصول اعطونا اسوأ غرف بالفندق المغسله مسدوده ولا يوجد انترنت وغير مطلة على البحر وكل غرفه في دور منفصل وجلست ساعة و ٤٠ د حتى احصل على الغرف .
تجربة سيئة ولن تتكرر والامن هناك ضعيف والتجربة سيئة بكل المقاييس .
Dear NorthStar50174658155,
We sincerely apologize for the disappointing experience you had during your recent stay with us.
We deeply regret the inconvenience you faced with your room allocation, the blocked sink, lack of internet, and the separation of rooms on different floors. This is certainly not the standard of service we strive to provide.
Your feedback is extremely valuable to us, and we are taking immediate steps to address these issues with our team. We are also reinforcing our security measures to ensure a safe and pleasant stay for all our guests.
Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a much-improved experience.
Kind regards,
Nagy Nagaty
Hotel Manager
فندق مميز علئ مستوى دبي والرياض والكويت هونخبة النخبه من ناحية الديزان ومن ناحية النظافه ومساحة الغرف شي مبهر ويثلج الصدر يكون عندنا بالخليج مثل هذا الفندق جميع الموظفين بلا إستثناء مميزين بالابتسامه واللباقه والرقي واخص الاخ بيشو بذكر وحسن التعامل
Dear Freedom21555913671,
Firstly, I would like to express my sincerest appreciation to you for your kind words towards V Hotel Dubai, Curio Collection by Hilton. I would also like to thank you for having taken the time to share your generous review of your recent stay.
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
My colleagues and I look forward to welcoming you back in the future.
Best Regards,
Nagy Nagaty
Hotel Manager
صراحة طاقم العمل كان رائع جداً وخدمة خمس نجوم ينظرون الى الطاولة اول بالاول ويردون ان يخدمون في اي لحظة ودودين جداً و يحبون ان يساعدون الناس ، اتمنى ان يتم تشجيعهم على العمل من قبل الادارة وشكرا Rashmi and hazel ,Anas ♥️✨
Dear Venture34794648535,
We are very much flattered to receive such a lovely, detailed and full of life feedback from you. Thanks for taking part in what we like to call, the new extraordinary! Our entire team have prepared to deliver to you an unmatched experience to sweep you away into a refreshing world of service and I am pleased to know that you enjoyed your visit, and that our services were up to your expectations. Our will be thrilled when they read your feedback. Your warm words go a long way in reinforcing the everyday efforts that make each stay at the V extraordinary. Another unforgettable experience awaits you here at V Hotel Dubai, Curio Collection by Hilton, see you soon!
We look forward to seeing you back soon!
Best Regards,
Nagy Nagaty
Hotel Manager
لقد كانت الخدمه المقدمه فس الغرف قمه الروعه والاناقه وخاصةHussain and saiteja لقد قدمو ليةمفاجئة عن طريق صنع دميه من المناشف على شكل فيل ووضعها على السرير لقد زرت اكثر من ٢٠ دوله اسويه واوربيه لم أجد مثل هذا الترتيب بترك الله فيكم .
Dear J7307VV_,
Thank you very much for taking the time to write a review of your recent stay at V Hotel. I am delighted to know that your experienced lived up to your expectations. I am pleased to read that the service rendered by our team especially Hussain and Saiteja made your stay comfortable and meaningful. Your kind words truly warm the hearts of everyone and motivate them to continuously provide excellent service to the guests.
It was a pleasure having you in the hotel and we look forward to welcoming you back in the near future.
Best Regards,
Nagy Nagaty
Hotel Manager
خدمات مميزة منطقة جميلة وجبات متنوعة و منطقة هادئة و جميلة و امنة طاقم الفندق متعاون و متوفر لتقديم اي مساعدة في اي وقت
المنظر المطل على الغرف جميل و
Monica, Rafik.
شخص متعاون و على استعداد للمساعدة و تقديم كل ما يوفر الراحة
Dear enaamm2019,
Thank you for a lovely feedback. I take the privilege of escalating your kind words to the team especially to Monika and Rafik. Our entire team is committed in providing outstanding experiences and exceptional service to all the guests to deserve a heartwarming feedback like yours.
It was a pleasure having you in the hotel and we look forward to welcoming you back in the near future.
Best Regards,
Nagy Nagaty
Hotel Manager
