Dear Guide39239755989
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and I am very sorry to hear that your stay did not meet expectations. Furthermore, we hope you give us another chance to make it up to you, and we look forward to welcoming you back then.
Best Regards,
Charles E M Clark
General Manager