Dear iaziz667,
Thank you for taking time to share your review on TripAdvisor!
It was our pleasure to have you as our guest. Our location indeed is a very unique one and we are privileged to be located is such a wonderful surrounding and the world’s attractions in close proximity. Having said so I would also like to mention that I have taken a note of your feedback regarding the valet service delay and have shared it with our concerned department, who are already working on ways to enhance our guest experiences in the future. It was our pleasure to serve you and we look forward to seeing you again soon.
Best regards,
Tony Besener – Director of Rooms

Dear Elkadei,
Thank you for such a wonderful feedback, I am glad that you enjoyed your stay at the fullest, this I must say is our only aim to make our guests feel comfortable and at home while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you again soon.
Best regards,
Tony Besener – Director of Rooms

Dear 317mustaphaj,
Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay here at Hilton Dubai Al Habtoor City. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future.
Best regards,
Tony Besener – Director of Rooms