Dear 748shahada,

Thank you for taking the time to share your review. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details at Moiz.akolawala@hiltonalhabtoorcity.com in order to investigate and take the necessary actions.

We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.

Best regards,
Tony Besener – Director of Rooms

Dear AAMAF,

Thank you for such a wonderful feedback, I am glad that you enjoyed your stay at the fullest, this I must say is our only aim to make our guests feel comfortable and at home while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you again soon.

Best regards,
Ken Wang – Front Office Manager

Dear iaziz667,
Thank you for taking time to share your review on TripAdvisor!
It was our pleasure to have you as our guest. Our location indeed is a very unique one and we are privileged to be located is such a wonderful surrounding and the world’s attractions in close proximity. Having said so I would also like to mention that I have taken a note of your feedback regarding the valet service delay and have shared it with our concerned department, who are already working on ways to enhance our guest experiences in the future. It was our pleasure to serve you and we look forward to seeing you again soon.
Best regards,
Tony Besener – Director of Rooms