Dear Samir325,

Thank you for sharing your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great empathy and it is very disappointing to know that we have failed to deliver up to your expectations. Please be assured that corrective measures have already been taken in order to avoid similar situations in the future. Having said so we hope you will forgive us this time and we look forward for your next stay with us in the future, we promise that your next stay will surely be a perfect one. Please feel free to reach out to me directly and I will be glad to be of any help.

Best regards,
Tony Besener – Director of Rooms

Dear noooreyooon,

Thank you for your review on TripAdvisor!

It is always with a certain pride that we read and share such comments internally, it was an absolute pleasure to have had you as our guest and I am glad you enjoyed every bit of your stay. Please be assured that I have personally shared your review with our teams and have congratulated them for their exemplary performance. We look forward to welcome you back in the near future.

Best regards,
Ken Wang – Front Office Manager

Dear aobaid77,

Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us here at the Hilton Dubai Al Habtoor City. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future.

Best regards,
Tony Besener – Director of Rooms