Dear captaziz2021,

Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your survey that we failed to deliver your expectations with regards to the room services. Please accept my most sincere apologies for the disappointment you had to endure. May I invite you to be connected with me at ken.wang@hiltonalhabtoorcity.com, I and our team will definitely Make It Right for your future visits.

I would like to apologize again for the inconvenience caused, please be assured that corrective measures have already been taken in order to avoid similar situations in the future, and we are looking forward to welcoming you back at Hilton Habtoor.

Sincerely,

Ken Wang
Front Office Manager

Dear Safari38435989494,
Thank you for sharing your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great empathy and it is very disappointing to know that we have failed to deliver up to your expectations. Please be assured that corrective measures have already been taken in order to avoid similar situations in the future. Having said so we hope you will forgive us this time and we look forward for your next stay with us in the future, we promise that your next stay will surely be a perfect one. Please feel free to reach out to me directly at haitham.elsayed@hiltonalhabtoorcity.com and I will be glad to be of any help.
Best regards,
Haitham Elsayed - Duty Manager

Dear Salem884,
Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay here at Hilton Dubai Al Habtoor City. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future.
Best regards,
Tony Besener – Director of Rooms