Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your survey that we failed to deliver your expectations with regards to the room services. Please accept my most sincere apologies for the disappointment you had to endure. May I invite you to be connected with me at firstname.lastname@example.org, I and our team will definitely Make It Right for your future visits.
I would like to apologize again for the inconvenience caused, please be assured that corrective measures have already been taken in order to avoid similar situations in the future, and we are looking forward to welcoming you back at Hilton Habtoor.
Front Office Manager