Dear aalota114478,

Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure and we surely investigate regards to the approach you have mentioned. We also shared the feedback with the outsourced management under our premises. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future.


Best regards,

Fredrik Reinisch – General Manager

Dear Naaam2022,

Thank you for sharing this wonderful review. It was a pleasure to have had you as our guest, we are delighted that you had the most amazing time here at Hilton Dubai Al Habtoor City. Please be assured that I have personally congratulated Aly for his exemplary performance. On behalf of the entire team, I look forward to welcome you again in the near future.

Best regards,
Fredrik Reinisch – General Manager

Dear maljab918563,

Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your survey that we failed to deliver your expectations. Please accept my most sincere apologies for the disappointment you had to endure. Rest assured that we will look into the matter mentioned by you regards to the outsourced marketing concerned who approached you which we aren’t aware of. We really hope that you will forgive us this time and give us another opportunity to Make It Right in the future.

Best regards,

Fredrik Reinisch – General Manager