Dear yousefsayed2022,
Thank you for sharing your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great empathy and it is very disappointing to know that we have failed to deliver up to your expectations. One of our leadership team will connect with you. Please be assured that corrective measures have already been taken in order to avoid similar situations in the future. Having said so we hope you will forgive us this time and we look forward for your next stay with us in the future, we promise that your next stay will surely be a perfect one. Please feel free to reach out to me directly and I will be glad to be of any help.

Best regards,

Christoph Hoeflich– General Manager

Dear Rakan S,
Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay here at Hilton Dubai Al Habtoor City. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future.
Best regards,
Christoph Hoeflich– General Manager

Dear E8455PV_,
Thank you for taking time to share your review, it was a pleasure to have you as our guest, I am glad you enjoyed the stay. Please be assured that I have taken a note of your feedback regarding the room service and we will surely work on enhancing this experience in the future.
Please be assured that I have personally congratulated Ali Khalifa for his exemplary performance.
Having said so I look forward to welcome you again soon.
Best regards,
Christoph Hoeflich – General Manager