Dear Mr. Abdulrahman,
Greetings from Majestic Arjaan by Rotana!
Thank you for choosing to stay with us and taking time out to participate in the guest survey.
On the other hand, please accept our apology for falling short of your expectation with the services you have received during your stay. We do appreciate your feedback and we would like to inform you that we take all your comments seriously as these are vital for us to serve you better. The concern you have raised in the survey has been brought to the attention of our team, it has been well noted and it will be addressed accordingly.
We trust that you will not judge us based on this particular experience and that you will give us another opportunity to serve you on your next visit to Bahrain.
We all hope to host you again soon and have a wonderful day!