فندق في قمة الروعة والرتابة يقدم للعوائل كل سبل الراحة والاستجمام، ولكن أريد أن أنوه إلى وجوب التأكد من صيانة الثلاجة في غرفة 219 حيث لم تكن برودة العصائر والمياه التي نضعها بالشكل البارد جدا رغم تغييري لدرجة البرودة. وشكرا لخدماتكم المميزة
Dear Mr. Jihad,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be a very nice and comfortable place for families to relax and enjoy their stay.
We apologize for the inconvenience you experienced with the refrigerator in room 219. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure that all amenities are in perfect working condition for our guests.
We appreciate your kind words about our excellent services and hope to welcome you and your family back for another enjoyable stay in the future.
Warm regards,
Raiz Saban
General Manager
كل شي في الفندق كان ممتاز وعلي مستوي راقي والاقامه كانت مريحه والموقع رائع وتوجد جميع الخدمات المطلوبه وكنت بصحبه الاهل والمكان امن للاقامه وكل الموظفين خدومين والغرفه كبيره والاطلاله علي المسبح وايضا يتميز الفندق ب الموقع القريب من جميع الخدمات والمطاعم
Dear Ms. Wafa,
Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed a comfortable stay and that our hotel's amenities and services met your expectations. It is wonderful to know that you found our location convenient and that our team members were able to provide helpful assistance throughout your stay.
We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.
Warm regards,
Raiz Saban
General Manager
المكان من ناحية النظافه و مرافق جيد جدا، العيب هنا وقت المغادره في الساعه 12 ظهرا ولا تهتم او تراعي سياسة الفندق حرارة الجو و الشمس و لوجود اطفال . شئ يؤسف عليه وندمت اختيار الفندق مع العلم بأنه كان هناك خيارات كثيره و افضل با السعر و المرونه في وقت المغادره. لا انصح با المكان نهائيا مع هذه الاداره وسياسة عدم المرونه .
Dear Valued guest,
We appreciate your review and the recognition of the cleanliness and facilities at our hotel. It brings us joy to know that these aspects met your expectations during your stay.
We understand your concerns about the check-out time, particularly in consideration of the weather and the needs of your children. While we always strive to accommodate late check-out requests, unfortunately, the high occupancy on the day of your departure made it challenging for us to extend your check-out time. We recognize that this was not ideal for you and your family, and we sincerely apologize for any inconvenience caused.
Your feedback is incredibly valuable to us, and we take it very seriously. We genuinely hope that you will give us another opportunity to demonstrate the high standard of hospitality for which we are known.
Sincerely,
Raiz Saban
General Manager
سكن ممتاز وتميز في الاداء والفحامة في الغرف والافطار ذات مستوى عالي من الجودة ( مع تحفظي بالسعر المبالغ فيه )، اجراءات الدخول والخروج سريع ، النظافة صفة مميزة بالفندق ، تلبية احتياجاتي بسرعة ... بصراحة سوف اكرر الحجز بالفندق نظرا لادائه
Dear Mr. Abdullatif,
We would like to express our sincere gratitude for taking the time to share your feedback with us. We are delighted to hear that you had such a positive experience during your stay at our hotel. Your kind words about our accommodation, performance, room luxury, and breakfast quality are truly appreciated.
Regarding the price, we would like to inform you that, like all hotels around the world, the public rates vary from season to season. However, we assure you that our rates are competitive in the Bahrain market.
It is also wonderful to hear that you found our check-in and check-out procedures to be efficient, and that our hotel's cleanliness and responsiveness to your needs contributed to a pleasant stay.
We are delighted to know that you are considering booking with us again, and we look forward to welcoming you back for another exceptional experience.
Thank you once again for your valuable feedback.
Warm regards,
Raiz Saban
General Manager
الاقامه ممتازه والفندق عائلي جداً وهدوء والموقع قريب من الاماكن السياحيه ابعد موقع يمكن ربع ساعه
وسرعه الدخول واخص بالشكر موظفه الاستقبال خلود على حسن الاستقبال وسرعه الدخول والتعامل الراقي ... خصوصاً مواقف السيارات كانت قريبه جداً من الغرف
Dear Guest,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience at our hotel and that you found the accommodation to be family-friendly, quiet, and conveniently located near tourist attractions. We will be sure to pass along your kind words to Khulood, our receptionist, for providing you with a good reception, quick entry, and upscale treatment. We are also pleased to hear that you appreciated the proximity of the parking lots to the rooms.
We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Warm regards,
Raiz Saban
General Manager
