الفندق لابأس به لكن ادوات المطبخ وخاصة السكاكين مصديه وباليه ياليت يهتمون فيها اكثر ويهتمون في نظافة وروائح الممرات في الفندق
وايضا السعر مبالغ فيه طبعا العمال بشوشين وموقع الفندق ممتاز لكن اتمنى يأخذون هذي الملاحظات بعين الاعتبار ايضا تم ابلاغهم عن ادوات المطبخ والصدا الموجود فيها لكن لم يتم تغييرها
Dear Mr. Khaled,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments regarding the condition of the kitchen utensils and the cleanliness of the hotel corridors are deeply concerning, and we assure you that this does not reflect the high standards we strive to maintain.
We appreciate your kind words about the cheerful team and the excellent location of the hotel. However, we understand that these positive aspects do not outweigh the importance of addressing the areas for improvement that you have highlighted.
Rest assured that we have taken your comments seriously and have already initiated measures to address the issues you raised. We are committed to ensuring that all our guests have a comfortable and pleasant stay with us.
We would like to extend our sincerest apologies once again and hope that you will give us another opportunity to exceed your expectations in the future.
Warm regards,
Raiz Saban
General Manager
المكان نظيف وأنيق وجميع العاملين متميزين في التعامل
الخدمة سريعة وممتازة موقع الفندق قريب للاماكن السياحي وأغلب الاماكن قريبةوشكر خاص Sahayog ومليسيا Mlisia والاستقبال الاخ مصري بس للاسف ماعرف اسمه كان في قمة الاخلاق وايضا المنقدين في المسبح
Dear Mr. Fadhel,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be clean, elegant, and conveniently located near tourist attractions. It is wonderful to know that our team, including Sahayog, Melisa, the receptionist, and the lifeguards, made a positive impression on you with their excellent service and professionalism.
We will be sure to pass along your kind words to the mentioned team members, to recognize their outstanding contributions. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the near future.
Warm regards,
Raiz Saban
General Manager
فندق في قمة الروعة والرتابة يقدم للعوائل كل سبل الراحة والاستجمام، ولكن أريد أن أنوه إلى وجوب التأكد من صيانة الثلاجة في غرفة 219 حيث لم تكن برودة العصائر والمياه التي نضعها بالشكل البارد جدا رغم تغييري لدرجة البرودة. وشكرا لخدماتكم المميزة
Dear Mr. Jihad,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be a very nice and comfortable place for families to relax and enjoy their stay.
We apologize for the inconvenience you experienced with the refrigerator in room 219. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure that all amenities are in perfect working condition for our guests.
We appreciate your kind words about our excellent services and hope to welcome you and your family back for another enjoyable stay in the future.
Warm regards,
Raiz Saban
General Manager
كل شي في الفندق كان ممتاز وعلي مستوي راقي والاقامه كانت مريحه والموقع رائع وتوجد جميع الخدمات المطلوبه وكنت بصحبه الاهل والمكان امن للاقامه وكل الموظفين خدومين والغرفه كبيره والاطلاله علي المسبح وايضا يتميز الفندق ب الموقع القريب من جميع الخدمات والمطاعم
Dear Ms. Wafa,
Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed a comfortable stay and that our hotel's amenities and services met your expectations. It is wonderful to know that you found our location convenient and that our team members were able to provide helpful assistance throughout your stay.
We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.
Warm regards,
Raiz Saban
General Manager
المكان من ناحية النظافه و مرافق جيد جدا، العيب هنا وقت المغادره في الساعه 12 ظهرا ولا تهتم او تراعي سياسة الفندق حرارة الجو و الشمس و لوجود اطفال . شئ يؤسف عليه وندمت اختيار الفندق مع العلم بأنه كان هناك خيارات كثيره و افضل با السعر و المرونه في وقت المغادره. لا انصح با المكان نهائيا مع هذه الاداره وسياسة عدم المرونه .
Dear Valued guest,
We appreciate your review and the recognition of the cleanliness and facilities at our hotel. It brings us joy to know that these aspects met your expectations during your stay.
We understand your concerns about the check-out time, particularly in consideration of the weather and the needs of your children. While we always strive to accommodate late check-out requests, unfortunately, the high occupancy on the day of your departure made it challenging for us to extend your check-out time. We recognize that this was not ideal for you and your family, and we sincerely apologize for any inconvenience caused.
Your feedback is incredibly valuable to us, and we take it very seriously. We genuinely hope that you will give us another opportunity to demonstrate the high standard of hospitality for which we are known.
Sincerely,
Raiz Saban
General Manager
