Dear Mufleh A,
Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for taking the time to share your incredible review on TripAdvisor.
It is a great pleasure to learn that your journey was amazing, and I am extremely pleased that the afternoon tea experience in Onyx, our Lobby Lounge, was a highlight! During the upcoming months, we welcome the summer with exclusive seasonal menu tailor-made by our Italian chef from Naples at the award-winning restaurant Paletto that I wish you could have the opportunity to experience it on your next visit. I am also very happy to hear that you had a great overall stay and enjoyed our specious guestroom, as well as the outstanding service provided by our Ladies and Gentlemen. It will be my pleasure to congratulate and thank our Concierge team for assisting you in a very competent and engaging manner.
Look very much forward to welcoming you back, hopefully again soon! You can reach me by email at: iwan.dietschi@ritzcarlton.com if you need any further assistance.
Best wishes and regards,
Iwan Dietschi
Multi-Property Vice President
General Manager
The Ritz-Carlton, Shenzhen