Dear Omar Tamer,
We are very sorry you did not enjoy your stay with us. It is at all times our target to meet and even exceed our guests' expectations. We are disappointed we did not achieve this target in your case. We would like to comment on your remarks as follows:
As part of a large group of football teams your travel company made careful arrangements with us concerning your meal times or needed lunch boxes. Unfortunately these agreed upon timings were seldom respected due to reasons we are not aware of. After the restaurants and buffets closed we did our very best to accommodate you within reasonable limits. Our bread is baked fresh on a daily basis as all our food items are prepared.
Our cleaning service will service all the hotel rooms between 8AM and 5PM. When a room is found occupied or posting the 'do-not-disturb' sign, the room will be visited again at a later time. If the same situation is found, cleaning will be subject to request.
We of course put a set of towels for every occupant of a room. Fresh towels are delivered daily but according to our posted environmental policy: if they are left hanging on the holder they will be used again. When found on the floor, they will be replaced.
Mini bars are always fully stocked upon arrival. On a daily basis our cleaning service will take stock and replenish what is needed. Consumed or missing items are charged upon check-out.
Should at any time any of these service have been subject to human error, we sincerely apologize. We are equally sorry that you did not find the time to report these obviously disturbing factors whilst staying in the hotel. Resolving them would have been easily arranged.
We hope that despite your remarks you might consider Dawar El Omda again as your holiday residence as we do promise to then, take extra care.
Alec De Wieuw
General Manager

Dear valued guest,

Thank you really so much for choosing our Dawar el Omda Hotel and for sharing your positive evaluation with us and other guests. Great that you enjoyed your time mostly with us in our lagoon paradise and that we met most of your expectations in all areas . Thank you that we were able to convince you and your whole family with our entire service. Thank you so much for your review and that you can recommend us with this nice feedback. We are really happy that you spent a great time here in our hotel and were able to relax as desired and that we were able to satisfy you all round and that you rated us that great. We hope to see you again soon. Please stay healthy and safe and take care of you.

Best Regards
Your Dawar El Omda Guest Relation