Dear MINA KAMAL,
Thank you for sharing your holiday feedback with us on TripAdvisor, even if this is not the feedback we were hoping for.
We regret that you had the impression, that the pools were not properly cleaned. Please be informed, that our recreation department cleans daily as well the area around the pools as the pools according to our hotel “pool rules and regulations”. In addition, we are using certified chemicals during night to ensure the cleanliness of our pools to be up to our guests' expectations.
We wish to assure you that all nationalities are equally welcome in our property and we don’t differentiate between guests from different countries. We are sorry to get to know that you had the impression, that this was not the case.
We would have been very happy if you have informed us directly about your complaints through out our Guest Relation team whom available during the day.
We strongly hope that you have also taken positive memories of your vacation at our hotel home with you and we thank you again for your feedback.
Hope to welcome you again to give us the opportunity, to earn your trust again.
Best Regards,
Dieter Geiger