Dear Fatma M,

How nice! Thank you so much for the great review, I am happy you had a nice vacation with us based on our pools, food and rooms.

We are truly pleased to read such a positive feedback about the friendly service of our associates.

We hope it is not a long time until we can welcome you and your family back again.

Best regards,

Gunnar W.
General Manager

Dear dmin1234,

Thank you very much for taking the time to share your feedback with us and other interested readers on Tripadvisor.

We are glad that you had a really great stay at our hotel and that you fully enjoyed the stay with us.
Thank you so much for the praising words regarding our well-known personal service.
Certainly we will share with the mentioned team members and the entire team your compliments.

We are sorry that the only point which disturbed that perfect holiday experience was the Wifi.
Regrettably this short falls are technical related and caused through various users or outside the hotel net drops.
Our apologize for any caused inconvenience.

We can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again, in order to meet all your expectations.

With best regards,

Dieter G.

General Manager

Dear Guest,

Thank you very much for choosing to stay with us, and thank you for sharing with us this positive review.

It is always our great pleasure to provide you with the best product and services.

We are looking forward to welcoming you back in the nearest future.

Sincere regards,

Steigenberger Aqua Magic
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