Dear guest,

Thank you for the nice rating and for taking the time to share a review about your recent stay in our Titanic Resort & Aqua park.

I am pleased to know you had a comfortable stay and that the services and facilities were up to your expectations and of course we will also take all your comments into serious consideration.

Thank you for your kind comments on the friendly and helpful service received from our team members, your comments have been shared already with everyone in our property.

In case we should be lucky enough and you will book another holiday with us, please contact me about three weeks in advance by e-mail, and I will then very gladly make sure that your reservation is handled with the highest priority.

Sincerely,
Ihab lamey
General Manager
gm.resort@titanicgroup.com

Dear Mr. Ahmed A.,

Thank you so much for your very positive and recommending review about our Titanic Resort & Aqua Park here on the Trip Advisor website. Your efforts for taking the time to share your experiences in our hotel with other holidaymakers are highly appreciated.

It makes my team and me happy to read that you and your partner spent an enjoyable time in our hotel.

The opinions and comments (positive and negative) of our guests are very important for my team and me because only then we can improve our offers and services continuously to respond even better to the wishes and desires of our guests in order to offer them a nice and relaxing holiday.

Our highest priority is to always offer the best possible service standards to our guests; all employees give their best each day to let our guests enjoy a really pleasant and relaxing holiday with us and your nice words will be a huge motivation for all of them.
Furthermore is the management of our hotel continually seeking ways to improve and enhance the delivery of these services since we do not only want to fulfill the expectations of our esteemed guests, but to even exceed them.

Thank you for your kind words about Mr. Amgad and his team, it's dedicated employees like them and everybody else from our team who make the hotel so special for our guests.
However, I myself could not do anything without my team, they all deserve the best for their daily efforts to satisfy our hotel guests.

The very best wishes to you & your partner and thanks again for your recommendation; we are looking forward to hopefully welcoming you back in our hotel in the near future.
The entire hotel team then will make sure once again to let you and your partner enjoy another relaxing, pleasant and unforgettable stay in our Titanic Resort & Aqua Park.

In case we should be lucky enough and you will book another holiday with us, please contact us about three weeks in advance by e-mail, and we will then very gladly make sure that your reservation is handled with the highest priority.

Thank you and best regards,

Ihab Lamey
General Manager
Titanic Resort & Aqua Park
gm.resort@titanicgroup.com