Dear Mr. Mohamed A.,
Thank you for the excellent rating and for taking the time to share a review about your recent stay in our Titanic Resort & Aqua park.
I am pleased to know you had a comfortable stay and that the services and facilities were up to your expectations.
Thank you for your kind words on the friendly and helpful service received from all our team members, especially for our Night Manager Mr. Sherif.
It is dedicated people like him, but also everybody else from our team, who make this place so special for our guests.
Your comments have been shared already with everyone in our property.
In case we should be lucky enough and you will book another holiday with us, please contact me about three weeks in advance by e-mail, and I will then very gladly make sure that your reservation is handled with the highest priority.