Dear Guest

We would like to thank you for choosing the Sindbad Aqua Hotel & Spa and for taking the time to provide us with your valuable feedback.

I was disheartened to learn that you were unhappy with some aspects of your stay. We believe and certainly it is the opinion of the vast majority of our guests that our hotel meets the rating it has been awarded and therefore I was very sorry to learn of your own personal opinion.

Thank you once again for your feedback. I sincerely regret that your holiday was not as enjoyable as we would have wished and we really hope to have the opportunity to host you again.

Kindest regards
Ahmed Kafafy
Guest Experience Manager

Dear Guest,

Thank you for taking the time to provide us with your valuable and constructive feedback following your stay at the Sindbad Aqua Hotel & Spa.

Our primary goal is the satisfaction of our valued guests and we are disheartened to read that this time we didn’t meet your expectations. Please be assured that your experience on this occasion does not reflect our usual high standards and services, for which we are well known.

Nevertheless, it is only on receiving such feedback that we are able to maintain improve the standard of service that we provide to our valued guests. Rest assured that we will share your comments with the management team so that any necessary action may be taken.

We do hope this hasn’t put you off a return stay with us and we look forward to having the chance to give you a more positive experience.

Kindest regards
Ahmed Kafafy
Guest Experience Manager

Dear Guest

Thank you for choosing the Sindbad Club and for providing us with your excellent feedback.

I am delighted to know that our hotel exceeded your expectations and my team are extremely proud, as am I; that you enjoyed your time with us so much. Our aim at the Sindbad Club is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the service we provide.

It was our great pleasure to host you and we look forward to welcoming you again, which we hope is very soon.

Kindest regards
Ahmed Kafafy
Guest Experience Manager