Dear mr. ihab ,
First and foremost thank you for taking the time to share your feedback with us on TripAdvisor
We would like to express our apologizes that you had a negative experience in our hotel
PLEASE give us another chance, and I personally will care about your holiday, and I hope your next stay at Hurghada and TITANIC PALACE will be a pleasant and looking forward to welcoming you back again
Best regards
Ihab lamey
Managing director