Dear Guest,
Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.
We are very surprised about your comments about our staff, as we continuously receive praise and excellent scores regarding the staff, with very good comments about their friendliness and professionalism. This is something that is the core of our hotel operation and that we continuously work on improving by trainings in daily operations. Nevertheless, we have forwarded your comments to the hotel management for their perusal and action where deem needed.
We would like to thank you for taking your time to review our hotel.
We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience.
Best Regards
Mohamed Wafa
Hurghada Area Manager