Dear Rehab E,

Thank you for taking the time to share your review and feedback about your recent stay with us.

Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction.

Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit as your concerned feedback has been delivered to the responsible departments to take the proper action in order to keep on delivering better service to our customers.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.
We would like to regain your trust and hope to serve you again in the future.

If I may be of assistance, please don’t hesitate to contact me.

Thank you and best regards,
Stefanie Roth
Public Relations Manager

Dear حنان جابر,

We are truly grateful to share your comments on the Trip Advisor Forum. We are glad that you left with fond memories.

At Titanic Beach Spa & Aqua Park, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Kind regards,
Stefanie Roth
Public Relations Manager

Dear waleed_abdlha,

Thank you very much for your kind comments. We are very pleased that you felt comfortable with us. It was our pleasure to be your host and to create for you a lovely holiday. We are looking forward to welcoming you again in Hotel Titanic Beach Spa & Aqua Park and thank for having been our guest.

Cordial greetings
Web Coordinator