Dear Mr. Ramy. Thank you very much for choosing to stay at Montillon Grand Horizon and for taking the time to write this constructive review.

We greatly appreciate every feedback made by our guests as we constantly strive to achieve the highest quality standards, However, based on your low rating and problems reported here, I am concerned to find you not satisfied. Accordingly, please accept our sincere apologies for any inconvenience and for failing to meet your expectations. On another note, please rest assured that your feedback has been communicated to the concerned department heads for necessary action, wherever applicable.

We place great value on your continued relationship with Montillon and regret the dissatisfaction of a valued guest like your good self.

Looking forward to welcoming you once again at Montillon Grand Horizon, should you decide to give the Montillon another chance in the near future. New management team will deliver to You the best service ever!!! We are all new here and in a short time we have changed a lot and continue to work hard to deliver the best service to You. Next stay You wil see big difference and we will do our best for Your satisfaction.
Kindest regards, Olga Smirnova, Quality Manager

Dear Mr. E-Mossa. Thank you very much for choosing to stay with us and for taking the time to write this review.

As we greatly appreciate every feedback made by our guests, we constantly strive to achieve the highest quality standards.

Glad that you have enjoyed your stay with us at the Montillon Grand Horizon and that you are satisfied with the services provided to your good self throughout your stay.
Looking forward to welcoming you once again.

Kind regards, Olga Smirnova, Quality Manager