Dear Mrs. Mahazain,

Thank you for taking the time to share your experience on TripAdvisor.

The entire team is pleased that you had such a fantastic holiday with us!

Your praise is indeed our greatest motivation and we are pleased to read that our team has done everything to make your stay as successful as it should be.

Our entire team is already missing you and waiting for to welcome you again and to say "Welcome back".

With kind regards,
Judith Alwes
Assistant Guest Relations Manager

Dear Demiana G,

Thank you for taking the time to share your experience on Tripadvisor.

The entire team is pleased that you had such a fantastic holiday with us! We are very pleased that we could meet your expectations and proud of your comments!

We also thank you for the special mention of the individual employees. The colleagues were very happy about your praise.

We wish to see you soon again!

With best regards,

Alessa Hue
Acting Guest Relations Manager

Dear Mr. 411amz,

Have a delightful afternoon from the Steigenberger ALDAU Beach Hotel and thank you for sharing your prior stay experience with us here at TripAdvisor.

We do sincere apologize for the inconvenience caused during your booking process.

Meanwhile we do hope that you spent a great time with us and hope to welcome you soon once at Steigenberger ALDAU Beach Hotel.

Best regards,

Mohamed Eryan

Hotel Manager