Dear Mr. Moataz

We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that!


We will pass on your compliments to our staff, which is the best motivation we can offer!


The Steigenberger ALDAU Beach Hotel team is looking forward to welcoming you again and hopes to meet your expectation once again.


Sunny regards,
Alaa Adel
Guest Relations Supervisor

Dear Mr. Mohamed,

Thank you for taking the time to share your experience on Tripadvisor.

The entire team is pleased that you had such a fantastic holiday with us!

Your praise is indeed our greatest motivation and we are pleased to read that our team has done everything to make your stay as successful as it should be.

We also thank you for the special mention of the individual employees. The colleagues were very happy about your praise.

Our entire team is already missing you and waiting for to welcome you again and to say "Welcome home".

With kind regards,

Alessa Hue
Guest Experience Manager

Dear Asz944.

Thank you very much for your nice reply after your stay at our Steigenberger ALDAU Beach Hotel.

We are pleased to hear that we could exceed your expectations and that you liked our hotel.
Furthermore we will pass on your compliments to our staff, which is the best motivation we can offer!

There is nothing that makes us happier than hearing that you will return on your next visit! The Steigenberger ALDAU Beach Hotel team is looking forward to welcoming you again soon and hopes to meet your expectation once again.

Sunny regards,

Alessa Hue
Guest Experience Manager