Dear valued Guest,
Thank you for sharing your feedback with us.
First of all, we thank you for your positive words regarding the resort itself and our front office team.
The Steigenberger ALDAU Beach Hotel is constantly inspected and monitored by various authorities.
Continuously conducted inspections and rigorous testing are conducted by internationally known and accredited auditing companies such as E-Cristal, TUV Nord, and SGS in the areas of Health, Safety, and Food Hygiene.
Our auditing results do not show any irregularities and are in line with our consistent very high hygiene standards as regularly certified.
The water in our pools and lazy river are tested every morning before opening to ensure that all measurements meet international guidelines.
We have an average occupancy of 90 - 95%, with approximately 700 guests in-house per day from different nationalities and have not recorded any unusually high number of illnesses among our guests that would have indicated a nutritional connection
We hope we can welcome you again in the near future in order to meet all your expectations.
Best regards,
Thomas Gassner
General Manager