Dear Guest ,
We thank you for taking time to share your valuable review and deeply regret that the services provided in our hotel did not meet your personal expectations. At Arabella, we strive to continuously improve the quality of our service; therefore your feedback is very important for us. We would have welcomed it very much if you had shared your opinion with us during your stay to can handle and fix any problem to make your vacation more better with us. We hope you will be giving us another chance and returning to our hotel in the future.
Best regards,