Dear Mrs. Enas,

We are delighted to learn you has an excellent holiday experience and we thank you for sharing your lovely words with the Tripadvisor Community.

Our staff is often praised for their friendliness and helpful attitude, and we regularly train the team to ensure that all our

members are conversant with the high standards of service that our guests enjoy and have come to expect from our

establishment, so I am glad you came to experience their exemplary service.

We hope we will have the pleasure to welcome you back to our premises in a not too distant future.

With My Kind Regards

Peter van Lieshout

General Manager

Dear Mr. محمد شحات,

We were pleased to hear you and your loved one fell in love with our beautiful resort, and we thank you for taking the time to share your wonderful experiences with our staff and management team.

Your assessment of the service is marvelous to hear - the entire team is indeed genuine, joyous and passionate about what we do, so I'm really glad to hear you found it all to your liking.

We greatly appreciate your generous support and we are looking forward to welcoming you back soon

Best regards,

Peter van Lieshout
General Manager

Dear Mr. Shandy,

Thank you very much for your wonderful review of the Cleopatra Luxury Resort Makadi Bay.

We were very happy to hear that you had a 'great visit from start to finish.

Our staff members truly go out of their way to make our guests feel at home, and your review certainly reflects all of their commendable efforts.

Your kind appreciation will be passed on to Mr. Mustafa, Executive Assistant Manager & Mr. Ramy, chef animator who are delighted to have made such a good impression.

We truly appreciate all of your wonderful compliments, and we most certainly look forward to welcoming your next visit!

Sincerely,

Peter van Lieshout
General Manage