Dear Mr. Ehab,


Thank you for your review of the Cleopatra Luxury Resort Makadi Bay.

It's a pleasure to receive such positive feedback following your recent stay, and I'm delighted to see that you had such an enjoyable visit.

We look forward to your next visit and hope to personally welcome you back to the Cleopatra Luxury Resort Makadi Bay.

Thanks once again!

Peter van Lieshout
General Manager

Dear Mrs. Menna,

Thank you so much for taking the time to share your experiences with our staff and management team.

At the Cleopatra Luxury Resort Makadi Bay we highly value our guest feedback, as we view TripAdvisor as an opportunity to learn from our guests and build upon any areas necessary.

Let me state clearly that our hotel does not discriminate any nationality: during our long history of excellent hospitality we have welcomed guests from all over the world and Egyptian citizens too. We do have many repeater guests from Egypt who visit us at least twice a year.

Your description of the incident is certainly misleading and not reflecting the reality on how the occur took place. A full investigation was carried out at the hotel and no responsibility was found in any of the hotel staff members.

The entire experience was really unpleasant and have caused very considerable consternation to all our staff who work tirelessly and around the clock to ensure to every guest the most enjoyable holiday.

The Management of the Hotel aims to provide a quality service to all of its Guests, and has the utmost concern for any of them facing difficulties whilst staying in our property, however, we will not stand idly by, whilst one of them decides to abuse us in such a defamatory manner.

With My Kind Regards


Peter van Lieshout
General Manager

Dear Mr. Mohamed,

Thank you for your review of the Cleopatra Luxury Resort Makadi Bay. We appreciate you taking the time to provide feedback regarding your recent stay.

We are most surprised to hear that you were not satisfied with our animation and entertainment programs and would have liked to know that at the time of your stay so that we could have addressed this important issue.

At the Cleopatra Luxury Resort Makadi Bay we take great pride in our animation & entertainment activities.
Our guests enjoy a full day animation activities: archery lessons, gymnastic, beach tennis, kubb game, fly yoga, French ball, volleyball, shuffleboard, darts, tournaments, water gymnastic, pool games and many others.

Our 12 Animation Team members are present in all areas from morning till the night shows. In the evening time, after dinner we offer an entertainment program which we feel is very much worthy of our 5* rating.

Based on a 14 - nights program, shows, games, competitions and casino nights are offered in our amphitheater. We also have different singers performing at the Pool Bar 3 nights a week and a lovely disco.

With so many features and amenities, you can relax and recharge then mix it up and mingle!

Other than this, we hope to welcome you back to the Cleopatra Luxury Resort Makadi Bay in the not too distant future!

Yours faithfully

Peter van Lieshout
General Manager