Dear Mr.Amr,
Warm Greetings from Harmony Makadi Bay Hotel & Resort,
First let us express our deep apologies to your good self and thank you for taking part of your valuable time to explain the inconveniences you faced during your stay with us, as it will be of a great support to us defining and enhancing all potential weaknesses we
might be encountering.
At Harmony Makadi Bay we always give great attention to any recommendations or comments rose by our valuable guests and take them on the highest seriousness levels, so we have deeply investigated all incidents reported by your good self, we are ensuring that immediate corrective actions are being taken. Again the Hotel Management is expressing deep apologies for the occurrence of any incident that caused dissatisfaction.
Although, this last visit to our Resort did not completely satisfy your expectations, we sincerely hope that such experience will not deter you from returning back to our resort; in the meantime we look forward to welcoming you back on many more occasions in the future. Furthermore, if you would be so kind as to contact us the next time you book our hotel, we will do my best to ensure that your stay is as pleasant and enjoyable as possible.

Thank You & Best Regards
Guest relation

Dear Mr. Tarek!
Thank you very much for choosing to stay at Harmony Makadi Bay Resort and for taking the time to leave a review about our hotel on web site. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
Many thanks for your decent compliments, it’s only through valuable feedback received from our valued guests, such as your good self, that we are able to maintain and further improve the quality of our services.
Also we have read your recommendations and handed them over to the management of our hotel.
Looking forward to welcome you once again soon to our hotel. In the meantime, if we can be of any assistance, please do not hesitate to contact us at any time.

Thank you,

Guest relation

Dear Mr. Mahmoud,
Warm Greetings from Harmony Makadi Bay Hotel & Resort,
First let us express our deep apologies to your good self and thank you for taking part of your valuable time to explain the inconveniences you faced during your stay with us, as it will be of a great support to us defining and enhancing all potential weaknesses we
might be encountering.
At Harmony Makadi Bay we always give great attention to any recommendations or comments rose by our valuable guests and take them on the highest seriousness levels, so we have deeply investigated all incidents reported by your good self, we are ensuring that immediate corrective actions are being taken. Again the Hotel Management is expressing deep apologies for the occurrence of any incident that caused dissatisfaction.
Although, this last visit to our Resort did not completely satisfy your expectations, we sincerely hope that such experience will not deter you from returning back to our resort; in the meantime we look forward to welcoming you back on many more occasions in the future. Furthermore, if you would be so kind as to contact us the next time you book our hotel, we will do my best to ensure that your stay is as pleasant and enjoyable as possible.

Thank You & Best Regards
Guest relation