Dear Mr. Nour,
Thank you for sharing your feedback following your stay with us at the Labranda Club Makadi Resort. We are sorry to hear we failed to meet your expectations during your break with us and we appreciate your feedback, which will enable us to review our service standards.
Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates and we are truly sorry that we weren’t able to exceed your expectations. This should not have been the case and please accept our sincere apologies. We will proceed with immediate corrective measures.
For our future guests please kindly be aware that our Guest Relations and Reception are available at all hours and are here to assist you throughout your stay should you have any problems, queries or concerns. Please do not hesitate to contact them.
We look forward to welcoming you once again at Labranda Club Makadi, should you decide to give the Resort another chance.
With Best Regards,
Hedi Ben Aissa
Cluster General Manager and the entire Team