Dear Mr. Andrew,

Thank you for sharing your feedback following your stay with us at the Labranda Royal Makadi Resort. We are sorry to hear we failed to meet your expectations during your break with us and we appreciate your feedback, which will enable us to review our service standards.

Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates and we are truly sorry that we weren’t able to exceed your expectations.

We have taken notes of your feedback about our culinary services for further improvement. Kindly note that our Kitchen Team are available in restaurants during meal hours and are delighted to respond positively to guests' preferences & requests. Kindly rest assured that food topic remains our priority and we save no efforts in order to please all nationalities.

We appreciate you bringing issues encountered with the hospitality level to light. This should not have been the case and please accept our sincere apologies for any shortfalls committed by any team member. Kindly rest assured that we do not tolerate such individual behaviors neither to violate the review guidelines and we will proceed with immediate corrective measures.

For our future guests please kindly be aware that our Guest Relations and Reception are available at all hours and are here to assist you throughout your stay should you have any problems, queries or concerns. Please do not hesitate to contact them.
We look forward to welcoming you once again at Labranda Royal Makadi, should you decide to give the Resort another chance.

With Best Regards,

Hedi Ben Aissa
Cluster General Manager and the entire Team

Dear Guest,

Thank you for sharing your feedback following your stay with us at the Labranda Royal Makadi Resort. We are sorry to hear we failed to meet your expectations during your break with us and we appreciate your feedback, which will enable us to review our service standards.

First, we are very glad to read that you liked our territory and especially our delicious Italian Restaurant.

Second, we would like to apologize for the inconveniences happened during your stay. We appreciate you bringing this point to the light. Kindly be informed that clients are informed about their booked packages before while booking their stay with us. Half board has breakfast and dinner included, as well water during the meals. As well our Housekeeping is refilling the minibar daily with 2 bottles of water, more water can be added upon request. An upgrade to All Inclusive can be done at the Front Desk against a small supplement.

WiFi is available in all public areas and rooms, free of charge. In case of connection difficulties, guests can contact our Front desk for assistance.

Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates and we are truly sorry that we didn't hit the mark for you.

We do hope this experience will not deter you from visiting the Labranda Royal Makadi Resort.
We would value the opportunity to welcome you back soon to present the hotel in a better light.

Should we convince you to return, please contact my office and I will personally ensure you are well looked after.

Hedi Ben Aissa
Cluster General Manager and the entire Team

Dear Mrs. Aisha A,

Thank you for sharing your feedback following your stay with us at the Labranda Royal Makadi Resort. We are sorry to hear we failed to meet your expectations during your break with us and we appreciate your feedback, which will enable us to review our service standards.

First, we are very glad to read that you liked our territory and especially our delicious Italian Restaurant.

Second, we would like to apologize for the inconveniences happened during your stay. We appreciate you bringing this point to the light. Kindly be informed that clients are informed about their booked packages before while booking their stay with us. Half board has breakfast and dinner included, as well water during the meals. As well our Housekeeping is refilling the minibar daily with 2 bottles of water, more water can be added upon request. An upgrade to All Inclusive can be done at the Front Desk against a small supplement.

WiFi is available in all public areas and rooms, free of charge. In case of connection difficulties, guests can contact our Front desk for assistance.

Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates and we are truly sorry that we didn't hit the mark for you.

We do hope this experience will not deter you from visiting the Labranda Royal Makadi Resort.
We would value the opportunity to welcome you back soon to present the hotel in a better light.

Should we convince you to return, please contact my office and I will personally ensure you are well looked after.

Hedi Ben Aissa
Cluster General Manager and the entire Team