Dear ahmedwahba94,
We all hope that you had a pleasant journey and you have arrived back home well and safe.
Thank you very much for forwarding your kind feed-back
We are very pleased that you took the initiative to share with us the family’s holiday experience.
We are very sorry to learn that the Some aspects did not correspond with your holiday expectations , During your stay we was in regular contact with all the guests in house. It would have been our pleasure to provide you with other additional items or request to create a perfect holiday experience.
As we are working constantly on improving our services to meet and exceed our guests' expectations, we appreciate all your comments and we will follow up the improvement with each concerned Department Heads.
It was indeed our pleasure and honor to be your host and we all are looking forward to welcome you any time in our resort and to be able to meet your expectation.
Emad Z. Saleh
General Manager
Jaz Aquaviva