Dear guest,

We would like to take this opportunity to thank you for taking the time to share your holiday experiences with us.
We very much regret that we did not meet your expectations in all areas. Please be assured that we will share your feedback with the responsible department heads to initiate improvement measures.
Unfortunately, we can’t undo your experiences.
Please accept our personal apology.
We wish you all the best and a nice time.
Sunny greetings from the Red Sea

Best regards
Jaz Aquaviva Team

Dear Clara,

We would like to take the opportunity to thank you for taking the time to share your holiday impressions with us.

We deeply regret that we have not met your expectations in all areas. Please be assured that we will share your feedback with the responsible department heads to initiate improvement actions.
Nevertheless, I would like to pick up some points again and give an opinion.
1) Our management and the staff of the entire hotel, are always there for our guests and help where they can. They do a hard job every day to make everything possible for our guests. You can always contact our staff and you will be helped.
Have you ever talked to the management or our guest service at the hotel?
2) The Jaz Aquaviva Hotel is an international hotel with international cuisine.
Certain staple foods such as rice, pasta, potatoes and meat are served regularly at the buffet, in various variations.
3) The quality of the dishes is always tested for taste, at all times.
Unfortunately, we can not undo your experiences.
We wish you all the best and a nice time.

Best regards
Jaz Aquaviva Team