Dear Mr. Gamal, Thank you for taking the time to share your experience. we would like to clarify the following points: Our Main buffet is International with Oriental corner, Vegetarian corner and our chefs are always present during meals to assist our guests. Our staff received training of how to deal with guests in an appropriate and professional way. Our housekeeping department works according to a cleaning schedule and do their best to ensure our guests comfort and to follow cleanness standards. Our hotel price and children policy are clearly published in all bookings channels. We would have appreciated in receiving your feedback during your stay to ensure your satisfaction. However, we consider your point of view. We hope to welcome you back soon. Kind regards. Aquaviva Team