Dear Guest
first of all let me express you my awfully apologize as could not meet your satisfaction during your stay with us
also be sure about all negatives points you mentioned will be points of discuss with hotel management
but hope of you give us another chance to come back again to Shams Hotel as management of hotel already take many positive actions to provide our valued guests good stay with us .

hotel management

Dear guest
Thank you for your visit, hoping that you've enjoyed your stay with us. At the same time, we regret to know, that your departure experience was not as expected; please accept our sincerest apologies should this have overshadowed your stay.
thank you for your understanding and hoping to be able to welcome you once again at shams hotels
Best regards

ضيفنا العزيز . بعد التحیة نشكركم على إيجاد الوقت لتقييم أقامتكم. و نحن نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم في فندق شمس سفاجا . لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا لحضرتكم . نحن نتطلع للترحیب بكم مرة أخرى في مجموعة فنادق شمس مع خالص الشكر و التقدير