Dear Guest
Thank you for choosing our hotel for your holiday.
We are very glad that you were satisfied with the location of the hotel, the beauty of the coral reef, the territory.
We offer you our sincere apologies regarding the situation with the settlement. In case of such misunderstandings, you should contact the reception manager or the Russian-speaking guest service (desk to the left of the reception) so that we can immediately correct the inconvenience.
We deeply regret that we were not able to meet your expectations during your stay. We would like to thank you for your feedback, as this information is very important to improve the quality of service. Rest assured that your comments will be taken very seriously and brought to the attention of the relevant department heads. This will allow us to correct our actions and avoid further mistakes.
We hope that we will have the opportunity to welcome you again in our hotel - and we will do our best to ensure that you take only positive emotions with you.
Sincerely,