Dear Alaa A,
Thank you for choosing Royal Grand Sharm Hotel for your stay and for taking the time to post your review.
We are very happy that you enjoyed your stay with us and we greatly appreciate your feedback as it helps us to improve and provide a better experience.
We are sorry that it seemed to you that the attitude of the staff varies depending on nationalities, we would like to assure you that this is completely not like that, maybe there was a slight misunderstanding. We are so proud of all our guests and it is a pleasure for us to serve all of them in the same way.
Thank you once again, and we look forward to seeing you on your next trip to Sharm El Sheikh.
Kind Regards from all the team,
Guest Relations