Dear Sarah,

Thank you for sharing a review of Naama Bay Promenade Beach Resort. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Naama Bay Promenade Beach Resort will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Sincerely,
Naama Bay Promenade Beach Resort Management