Dear guest,
It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and we are so pleased to note that you appreciated their efforts.
Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future.
Sunny regards
Naama Bay Promenade Beach Resort Team

Dear Sarah,

Thank you for sharing a review of Naama Bay Promenade Beach Resort. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Naama Bay Promenade Beach Resort will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Sincerely,
Naama Bay Promenade Beach Resort Management