Dear Wanderer02183571642,

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We truly hope that you won’t judge our property by this experience and will have an honor of welcoming you back in our resort after the renovation will be finished.
Kind Regards

Dear Pioneer12864894794,

First of all let us seize the opportunity and thank you for taking some of your precious time to write detailed review with constructive comments and observations. Thank you so much for your honest opinion. We really do respect all your personal expectations while traveling. We are very concerned regarding your water sports experience with company Scorpion.
It is worth to mentioned that the guests are practicing the water sports on the their own responsibility. However , the Scorpion representatives covered your transportation to the hospital expenses . Apologies from the hotel management were granted to your good self and your son was provided with wheel chair free of charge. We truly hope that you won’t judge our property by this experience and will have an honor of welcoming you back in our resort.
Best Regards

Dear Seaside00385256102,
We would like to thank you for choosing to stay with us in Movenpick resort. We appreciate you taking time to write a review and to recommend our resort, providing many positive comments and gratitude.
Glad to hear you had a fantastic time with us: clean room, helpful staff , tasty food.
We would like to thank you once again for your praise that will be forwarded to all our staff. Our entire team is looking forward to welcoming you again and from our side, we will definitely do our best to make your next stay even more enjoying and memorable.
Best Regards,