Dear Guest,
Thank you for taking the time to share your experience with the Novotel Sharm El Sheikh. From the rating we can see that not all the services have been provided up to your expectations. Unfortunately, we never received your feedback during your stay, and were therefore we were not aware of your dissatisfaction. However kindly accept our sincere apologies for the inconvenience you may have experienced. We are looking forward to welcome you back is nearest future and will do our level best to make your stay enjoyable and memorable Sincerely,
Galal El Safty
General Manager