Dear Ramy S,

Thank you for posting your comments on our hotel.

We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation.

Please accept our sincere apology and note that your comments are discussed with the concerned managers to take the necessary actions.

We value your opinion as a good tool for improvement.

We hope we will have the pleasure of welcoming you back to the Hilton Sharks Bay in the near future.

Yours sincerely,

Amira Ismail

Dear waelzohdi,

Thank you for posting your comments on our hotel.

We apologize for any dissatisfaction you went through during your stay.

We note all your comments and shall be exploring this further with the team as we endeavor to improve our services even further in the future.

We look forward to welcoming you back and giving us another chance to prove to you the Hilton hospitality.


Yours sincerely,

Amira Ismail

Dear waleedayman2008,

Thank you for your feedback on your recent stay with us.

Our team appreciates your feedback very much, which is a great tool for more progress and success.

May I thank you once again for your feedback and we look forward to welcoming you back in the near future.

Yours Sincerely,

Amira Ismail