Dear Valued Guest,

Thank you for posting your comments on our hotel.

We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation.

We note all your comments and shall be exploring this further with the team as we endeavor to improve our services even further in the future.

We look forward to welcoming you back and giving us another chance to prove to you the Hilton hospitality.

Yours sincerely,

Amira Ismail
PA to General Manager

Dear Valued Guest,

Thank you for your feedback on your recent stay with us.

I was pleased to see that you were generally satisfied with many aspects of our hotel and we do hope that this will encourage you to recommend our hotel.

We look forward to welcoming you back at the Hilton Sharks Bay in the near future.

Yours sincerely,

Hotel Management

Dear Valued Guest,

Thank you for your feedback on your recent stay at Hilton Sharks Bay Resort.

It is always pleasing to hear that you were satisfied with the facilities and service during your vacation.

We would like to thank you for appreciating the team performance, mentioning their names. We will convey your comment to each one of them.

We value your opinion as a good tool for improvement.

Once again, we thank you very much for your comments and we look forward to welcoming you back at the Hilton Sharks Bay in the near future.

Yours sincerely,

Amira Ismail
PA to General Manager