Dear Valuable Guest,
In receipt of your review we were disappointed with the fact that we missed the opportunity to make it up to your expectation.
First of all we would like to assure you that all stated notes were thoroughly investigated and studied, placing immediate corrective actions.
I am confident that your issue would have been immediately resolved if ever addressed while being our guest. We do agree with you that maintenance need updates which sure already placed in to the schedule.
However, as we do value all Trip Advisor viewers reading experience reviews, we do emphasis on the main target the site has been created for travelers to leave their final review following a full experience of majority of hotel’s services and facilities, sure not placing only minor/one negative mishap, which can be easy solved directly with the hotel top management.
You haven’t mentioned any of your other experience in the hotel that you enjoyed and experienced
• Our Health Club which offers the highest level of personalized service. Featuring the latest generation of cardio, strength training equipment and a variety of massages, beauty treatment, sauna and steam.
• Our hotel offers a many selective signature restaurants and hope you had chance to visit them.
• Enjoyed the longest stretch sandy beach in the bay and the unique landscape premises that transmits great positive energy, all geared toward most relaxing memorable holiday.
• 9 swimming pools (4 heated in winter time) offering a relaxing day on sun loungers.
Promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future.
Thank you again for investing your time sharing your feedback.
Kind regards,
Cluster General Manager
