Dear Sir,

Greetings from sunny Le Royal Holiday Resort!

Thank you for sharing your holiday impressions on Tripadvisor, however, it came to our focus that you remained concerned about few issues during your short stay with us.

It came to our attention that you remained dissatisfied with our level of service and personnel. Regarding this very outline, please be informed that our guests’ opinions are of undoubting importance for us at all times, therefore the pinpointed issue will be scrutinized by those concerned and an immediate corrective action will be taken to meet the needs and expectations of our esteemed guests.

We do sincerely apologize that the above-mentioned points affected your general impression, however we are always aiming at constant improvement and will do our best to reach the highest possible level of quality in all aspects.

We wish to be able to host you once more in our sunny resort in order to prove a first class service.

Best Regards,
Hotel manager
Mohamed Khedr

Dear Guest,

Greetings from sunny Le Royal Holiday Resort
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back .

Best Regards,
Hotel manager
Mohamed Khedr

Dear Guest,

Greetings from sunny Le Royal Holiday Resort
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back .

Best Regards,
Hotel manager
Mohamed Khedr